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What Is Dewa In Uae

Do you ever wonder what “DEWA” stands for in the UAE? Well, wonder no more! DEWA, or the Dubai Electricity and Water Authority, is the government agency responsible for providing electricity and water services in Dubai. With a mission to ensure the sustainable development of Dubai, DEWA plays a vital role in powering the city’s growth and prosperity.

When it comes to electricity and water services, DEWA is at the forefront of innovation and efficiency. By harnessing the latest technologies and adopting sustainable practices, DEWA strives to provide reliable and high-quality services to its customers. From smart grids to renewable energy projects, DEWA is committed to creating a greener and more sustainable future for Dubai.

So, whether you’re a resident or a visitor in Dubai, understanding what DEWA is and its significance in the UAE is essential. Join us as we dive deeper into the world of DEWA and explore how this organization is shaping the future of energy and water services in Dubai.

What is DEWA?

DEWA stands for Dubai Electricity and Water Authority. It is the government-owned utility company responsible for the generation, transmission, and distribution of electricity and water in Dubai, United Arab Emirates (UAE). DEWA’s primary goal is to ensure the continuous and reliable supply of electricity and water to all residents and businesses in Dubai.

DEWA plays a crucial role in the development and sustainability of Dubai’s infrastructure. It strives to provide high-quality services, promote environmental sustainability, and contribute to the overall well-being and prosperity of the city and its residents.

How does DEWA generate electricity?

DEWA generates electricity through a combination of conventional and renewable energy sources. The majority of the electricity is produced using natural gas, which is a cleaner and more environmentally friendly fuel compared to other fossil fuels. DEWA also has several power plants that use clean energy technologies such as solar power and waste-to-energy conversion.

DEWA is committed to increasing the share of renewable energy in Dubai’s energy mix. It has launched several initiatives and projects to promote solar energy, including the Mohammed bin Rashid Al Maktoum Solar Park, one of the largest solar parks in the world. Through these efforts, DEWA aims to reduce carbon emissions, promote sustainability, and contribute to the global transition towards clean energy.

What services does DEWA provide?

DEWA provides a range of services related to electricity and water supply in Dubai. Some of the key services offered by DEWA include:

  • Electricity and water connection services for new buildings and developments
  • Electricity and water billing and payment services
  • Customer service and support for electricity and water-related issues
  • Energy efficiency and conservation programs
  • Smart services and digital platforms for managing and monitoring electricity and water consumption
  • Renewable energy initiatives and programs

DEWA is constantly working to enhance its services and introduce innovative solutions to meet the evolving needs of its customers and contribute to the sustainable development of Dubai.

How can I apply for DEWA services?

To apply for DEWA services, such as electricity and water connection for a new building or property, you can follow a simple process. You need to visit the DEWA website or their customer service centers to submit the required documents and complete the application form. The documents typically include a copy of your passport or Emirates ID, a copy of the property ownership documents, and a copy of the tenancy contract (if applicable).

Once you have submitted the application, DEWA will review it and process your request. They will provide you with the necessary information and guidelines regarding the required fees, security deposit, and any additional requirements. It is advisable to submit your application well in advance to ensure a smooth and timely connection of electricity and water services.

How can I pay my DEWA bill?

DEWA offers various convenient methods for bill payment to ensure ease and accessibility for its customers. Here are some of the ways you can pay your DEWA bill:

  • Online payment through the DEWA website or mobile app
  • Payment through banks, exchange houses, or authorized payment centers
  • Payment through ATMs or cash deposit machines
  • Automatic payment deduction from your bank account

DEWA provides multiple options to cater to different customer preferences and ensure a hassle-free bill payment experience. It is important to pay your DEWA bill on time to avoid any penalties or service disruptions.

Does DEWA offer any energy-saving programs?

Yes, DEWA offers various energy-saving programs and initiatives to promote energy efficiency and conservation among its customers. These programs aim to reduce electricity and water consumption, lower carbon emissions, and contribute to a more sustainable future.

One of the key initiatives is the ‘Etihad ESCO’ program, which encourages energy-efficient retrofits in existing buildings. DEWA provides financial incentives and technical support to customers who implement energy-saving measures in their properties. The program helps reduce energy consumption and promotes the use of energy-efficient technologies and practices.

In addition to this, DEWA conducts awareness campaigns, workshops, and training programs to educate customers about energy conservation and the benefits of adopting sustainable practices. DEWA also provides energy audits and consultations to help customers identify and implement energy-saving measures in their homes or businesses.

What is DEWA’s role in promoting renewable energy?

DEWA is at the forefront of promoting renewable energy in Dubai. It has launched several initiatives and projects to increase the share of clean energy in the city’s energy mix. One of the notable projects is the Mohammed bin Rashid Al Maktoum Solar Park, which aims to develop a total capacity of 5,000 megawatts (MW) of clean energy by 2030.

The solar park utilizes advanced solar technologies, including photovoltaic (PV) panels and concentrated solar power (CSP) systems, to generate electricity from the abundant sunlight in the region. It not only contributes to the reduction of carbon emissions but also strengthens Dubai’s position as a global hub for clean energy and sustainability.

DEWA also encourages individuals and businesses to install rooftop solar panels through the ‘Shams Dubai’ initiative. This initiative allows customers to generate their own electricity from solar power and feed the excess energy back into the grid, promoting self-sufficiency and renewable energy adoption.

How reliable is DEWA’s electricity and water supply?

DEWA strives to provide a reliable and uninterrupted supply of electricity and water to all its customers in Dubai. The authority has implemented robust infrastructure, advanced technologies, and efficient monitoring systems to ensure the stability and continuity of its services.

DEWA continuously invests in upgrading its power generation plants, transmission lines, and water networks to meet the growing demand and maintain a high level of reliability. It also conducts regular maintenance and inspections to identify and rectify any issues or faults promptly.

In cases of emergencies or disruptions, DEWA has a dedicated 24/7 customer service center to address customer concerns and resolve any service-related issues as quickly as possible. DEWA’s commitment to providing a reliable supply of electricity and water has earned it a reputation for excellence in service delivery.


In conclusion, DEWA (Dubai Electricity and Water Authority) is the main provider of electricity and water services in the United Arab Emirates (UAE). DEWA plays a crucial role in ensuring that the residents and businesses in the UAE have access to reliable and sustainable energy and water resources.

Throughout this article, we have explored the key aspects of DEWA, including its mission to provide efficient and high-quality services to its customers. We have also discussed DEWA’s commitment to sustainability and its efforts in promoting renewable energy sources, such as solar power, to reduce the environmental impact of energy generation. Additionally, DEWA’s smart initiatives, such as the Smart Grid and Smart Living programs, aim to enhance energy efficiency and empower customers to have better control over their energy consumption.

Furthermore, DEWA’s strong focus on innovation and digital transformation has positioned it as a leading utility company in the region. The introduction of advanced technologies, such as artificial intelligence and blockchain, has enabled DEWA to streamline its operations, improve customer experience, and ensure the security and reliability of its services.

Overall, DEWA’s dedication to excellence, sustainability, and innovation has made it an essential entity in the UAE’s energy and water sector. It continues to play a vital role in providing reliable services and driving the nation’s progress towards a sustainable future.

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