Call us:

00971522005651

Blog Details

How To Deactivate Dewa Account

Are you looking for a way to deactivate your DEWA account? Whether you’re moving out of Dubai or simply no longer require their services, we’ve got you covered. In this guide, we will walk you through the step-by-step process of deactivating your DEWA account, making it hassle-free and easy for you. So, let’s get started and ensure a smooth closure of your DEWA account, saving you time and effort in the process.

Deactivating your DEWA account doesn’t have to be a complicated process. We understand that life can bring unexpected changes, and we’re here to help you navigate them smoothly. By following our simple instructions, you’ll be able to deactivate your DEWA account swiftly, ensuring a seamless transition to your new situation. So, let’s dive in and discover how you can easily deactivate your DEWA account in just a few steps.

1. How do I deactivate my DEWA account?

To deactivate your DEWA account, you will need to follow a few steps. Firstly, ensure that all outstanding bills are paid in full. Next, visit the DEWA website and log in to your account. Go to the account settings or profile section and look for the option to deactivate or close the account. Click on it and follow the instructions provided. You may need to provide additional information or documents, so make sure to have them ready.

Once you have completed the deactivation process, your DEWA account will be closed, and you will no longer have access to any DEWA services. It is important to note that deactivating your DEWA account does not automatically cancel any ongoing contracts or obligations you may have with DEWA, such as rental agreements or utility services.

2. Can I deactivate my DEWA account online?

Yes, you can deactivate your DEWA account online. DEWA provides an online portal where customers can manage their accounts, including deactivating them. Simply log in to your DEWA account, navigate to the account settings or profile section, and look for the option to deactivate or close the account. Follow the instructions provided, and if any additional information or documents are required, make sure to have them ready.

Deactivating your DEWA account online is a convenient option that allows you to complete the process from the comfort of your own home. It is important to note that once your account is deactivated, you will no longer have access to any DEWA services, so ensure that you have settled all outstanding bills and made any necessary arrangements before proceeding with the deactivation.

3. Can I deactivate my DEWA account over the phone?

No, DEWA does not currently offer the option to deactivate your account over the phone. To deactivate your DEWA account, you will need to either visit a DEWA customer service center in person or complete the process online through the DEWA website.

Visiting a DEWA customer service center in person allows you to speak directly with a representative who can guide you through the deactivation process and address any questions or concerns you may have. Alternatively, if you prefer the convenience of online transactions, you can log in to your DEWA account on the official website and follow the steps outlined earlier to deactivate your account.

4. What happens to my remaining DEWA balance when I deactivate my account?

When you deactivate your DEWA account, any remaining balance will be refunded to you. DEWA will calculate the amount based on the final meter reading and deduct any outstanding charges or fees. The remaining balance will then be refunded to you through the method you have specified, such as a bank transfer or check.

It is important to ensure that you have provided accurate and up-to-date banking information or mailing address to DEWA to avoid any delays in receiving your refund. The refund process may take some time, so please be patient and allow for the necessary processing period.

5. Can I reactivate my DEWA account after deactivating it?

Yes, it is possible to reactivate your DEWA account after deactivating it. If you wish to reactivate your DEWA account, you will need to contact DEWA customer service or visit a customer service center in person. They will guide you through the reactivation process and provide you with the necessary instructions and requirements.

It is important to note that reactivating your DEWA account may involve certain procedures and fees, depending on the duration of the deactivation and any outstanding obligations you may have. Make sure to settle any outstanding bills and fulfill any necessary requirements before proceeding with the reactivation process.

6. Can I transfer my DEWA account instead of deactivating it?

Yes, instead of deactivating your DEWA account, you have the option to transfer it to another person. DEWA allows account transfers to new tenants or property owners. To transfer your DEWA account, you will need to visit a DEWA customer service center in person and provide the necessary documents and information.

During the account transfer process, DEWA will update the account details with the new tenant or owner’s information, and they will assume responsibility for the account going forward. This option can be beneficial if you are moving out of a property but want to avoid the hassle of deactivating and reactivating a new account.

7. What documents do I need to provide to deactivate my DEWA account?

When deactivating your DEWA account, you may be required to provide certain documents depending on your specific circumstances. The typical documents requested include:

  • Emirates ID (original and copy)
  • Tenancy contract or property ownership documents
  • Final meter reading
  • Bank account details for refund purposes

It is advisable to check the DEWA website or contact customer service beforehand to confirm the exact documents you need to bring for the deactivation process. By ensuring you have all the necessary documents ready, you can expedite the deactivation process and avoid any potential delays.

8. What should I do if I have outstanding bills before deactivating my DEWA account?

If you have outstanding bills before deactivating your DEWA account, it is essential to settle them in full. DEWA will not allow the deactivation of an account with outstanding bills. Failure to pay these bills may result in additional charges, penalties, or difficulties in the deactivation process.

To avoid any complications, make sure to check your account balance, settle any outstanding bills promptly, and obtain proof of payment. This will ensure a smooth deactivation process and prevent any issues that may arise due to unpaid bills.

9. Can I deactivate my DEWA account if I have an ongoing rental agreement?

Yes, you can deactivate your DEWA account even if you have an ongoing rental agreement. However, it is important to note that deactivating your DEWA account does not automatically cancel your rental agreement. You will still be responsible for fulfilling the terms of your rental agreement, including any payment obligations.

Before deactivating your DEWA account, it is advisable to inform your landlord or property management company about your intention to deactivate the account. They may have specific procedures or requirements regarding utility services, and it is best to clarify any concerns or obligations with them directly.

10. Can I deactivate my DEWA account if I have an active contract with a third-party DEWA service provider?

Yes, you can deactivate your DEWA account even if you have an active contract with a third-party DEWA service provider. However, it is important to note that deactivating your DEWA account does not automatically cancel your contract with the service provider.

Before deactivating your DEWA account, you should contact your service provider and inform them about your intention to deactivate the account. They will guide you through the necessary steps to terminate or transfer the services provided by them. It is important to settle any outstanding payments or obligations with the service provider before proceeding with the deactivation process.

Conclusion: Deactivating Your DEWA Account

To deactivate your DEWA (Dubai Electricity and Water Authority) account, follow these key steps. Firstly, ensure that all outstanding bills are settled by contacting DEWA’s customer service or visiting their service centers. Provide the necessary identification documents, such as your Emirates ID or passport, proof of property ownership or tenancy agreement, and a recent DEWA bill. Once all payments are settled, complete the account deactivation form, which can be obtained from DEWA’s website or service centers. Submit the form along with the required documents, and your request will be processed. Remember to return any DEWA equipment, such as meters or cards, to avoid additional charges.

It is crucial to inform DEWA of your intention to deactivate your account well in advance to avoid any unnecessary charges or complications. Additionally, ensure that all outstanding bills are settled to prevent any delays in the deactivation process. By following these steps and providing the necessary documents, you can successfully deactivate your DEWA account and ensure a hassle-free transition. Remember, if you have any further queries or concerns, do not hesitate to contact DEWA’s customer service for assistance.

Leave Your Comment

× Let Us help you!