Are you looking for a hassle-free way to connect to DEWA, Dubai’s main electricity and water provider? Look no further! In this guide, we will walk you through the simple steps to connect your services with DEWA, ensuring that you have uninterrupted access to electricity and water in your home or business. Whether you are a resident or a business owner, connecting to DEWA has never been easier. So, let’s get started and take the first step towards a seamless and efficient utility connection experience.

Connecting to DEWA is a crucial step when moving to Dubai or setting up a new business. With our user-friendly guide, you won’t have to worry about navigating through complex procedures or experiencing delays. We understand the importance of having access to reliable electricity and water services, and we are here to make the connection process as smooth as possible. So, let’s dive in and discover how you can easily connect to DEWA and enjoy uninterrupted utility services.

How do I connect DEWA for electricity and water services?

To connect DEWA for electricity and water services, you will need to follow a few steps. Firstly, you need to have a valid residence visa in Dubai. If you are a tenant, you should have a tenancy contract in your name. If you are a property owner, you will need to present the title deed or sales agreement. You will also need to provide a copy of your passport, Emirates ID, and a completed application form. Once you have these documents ready, you can visit the nearest DEWA customer service center or apply online through the DEWA website. After submitting the necessary documents and paying the required fees, DEWA will schedule a visit to your property for connection.

During the connection process, DEWA will install the necessary meters for electricity and water and connect your property to the main supply. It is essential to ensure that your property meets all the necessary technical requirements and that any outstanding fees or fines are settled before the connection. Once the connection is complete, you will receive a DEWA account number and can start using the services immediately.

How long does it take to connect DEWA services?

The time it takes to connect DEWA services can vary depending on various factors. Generally, it can take around 3 to 5 working days for DEWA to process your application and schedule a visit to your property for connection. However, this timeframe may be longer during peak periods or if there are any technical issues that need to be addressed. It is always recommended to submit your application well in advance to ensure a smooth and timely connection.

If you are connecting DEWA services for a newly constructed property, the process may take longer as it involves additional steps such as obtaining the necessary approvals and inspections from relevant authorities. In such cases, it is advisable to contact DEWA directly or consult with a professional to understand the specific requirements and timeline for your situation.

What are the fees involved in connecting DEWA services?

When connecting DEWA services, there are several fees involved that you need to be aware of. These fees include a connection fee, security deposit, and any outstanding amounts, if applicable.

The connection fee varies depending on the type of property and the services you are connecting. For residential properties, the connection fee is typically AED 110 for electricity and AED 110 for water. For commercial and industrial properties, the fees may be higher. The security deposit is refundable and is based on the type of property and services.

• For residential properties, the security deposit is AED 2,000 for apartments and AED 4,000 for villas.
• For commercial properties, the security deposit starts from AED 5,000.
• For industrial properties, the security deposit starts from AED 10,000.

It is important to note that these fees are subject to change, and it is recommended to check the latest fee structure with DEWA before applying for connection.

How can I pay the fees for DEWA connection?

You can pay the fees for DEWA connection through various convenient methods. DEWA offers multiple payment channels to make the process easy and accessible for customers.

One of the most common methods is to pay online through the DEWA website or mobile app. You can log in to your DEWA account, select the payment option, and follow the instructions to make the payment securely using a credit or debit card. Alternatively, you can also set up automatic payments or use the online banking services of participating banks to pay the fees.

If you prefer to make the payment in person, DEWA has customer service centers located across Dubai where you can pay in cash or through card payment. Additionally, there are various authorized payment centers, such as banks and exchange houses, where you can settle the fees. It is important to keep the payment receipts as proof of payment.

What documents are required to connect DEWA services for a rented property?

If you are renting a property and want to connect DEWA services in your name, you will need to provide specific documents as per DEWA’s requirements. These documents include:

• A copy of your passport
• A copy of your Emirates ID
• A copy of your tenancy contract (Ejari)
• Completed DEWA application form

It is important to ensure that the tenancy contract is registered with Ejari, as DEWA requires this document as proof of your tenancy. If the contract is not registered, you will need to do so before applying for DEWA connection. Additionally, make sure that the property owner has settled any outstanding DEWA bills or fines before initiating the connection process.

Once you have these documents ready, you can visit the nearest DEWA customer service center or apply online through the DEWA website to start the connection process.

Can I connect DEWA services for a property that is under my spouse’s name?

If the property you want to connect DEWA services for is under your spouse’s name, you will need to provide additional documents to prove your relationship and eligibility. In addition to the standard documents required for connection, you will also need to submit:

• A copy of your marriage certificate
• A no-objection letter from your spouse

The marriage certificate is essential in establishing the relationship between you and the property owner. The no-objection letter states that your spouse allows you to connect DEWA services in your name. Both these documents need to be attested and provided along with the other required documents when applying for DEWA connection.

It is recommended to check with DEWA or visit their customer service center to get detailed information on the specific requirements and procedures for connecting DEWA services to a property under your spouse’s name.

What is the process for connecting DEWA services for a commercial property?

The process for connecting DEWA services for a commercial property is similar to that of residential properties, but there are some additional steps and requirements involved. Here is a general outline of the process:

1. Obtain the necessary approvals: Before applying for DEWA connection, you will need to obtain the necessary approvals from relevant authorities, such as the Dubai Municipality, Dubai Economic Department, and any other regulatory bodies specific to your business activity. These approvals may include trade licenses, permits, and clearances.
2. Prepare the required documents: In addition to the standard documents required for connection, you will also need to provide additional documents related to your commercial activities. These documents may include trade licenses, tenancy contracts, approvals from regulatory authorities, and any other relevant certificates.
3. Submit the application: Once you have all the required documents ready, you can submit the application for DEWA connection. This can be done either online through the DEWA website or by visiting a customer service center.
4. Pay the fees: You will need to pay the connection fee and security deposit as per the fee structure applicable to commercial properties. The fees may vary depending on the type of business and the services you are connecting.
5. Schedule the connection: After submitting the application and paying the fees, DEWA will schedule a visit to your commercial property for connection. It is important to ensure that your property meets all the necessary technical requirements and that any outstanding fees or fines are settled before the connection.

It is advisable to contact DEWA or consult with a professional to understand the specific requirements and procedures applicable to your particular commercial property.

What is the process for connecting DEWA services for an industrial property?

Connecting DEWA services for an industrial property involves certain additional steps and requirements compared to residential or commercial properties. Here is a general outline of the process:

1. Obtain the necessary approvals: Before applying for DEWA connection, you will need to obtain the necessary approvals from relevant authorities, such as the Dubai Municipality, Dubai Industrial City, and any other regulatory bodies specific to your industry. These approvals may include industrial licenses, permits, and clearances.
2. Prepare the required documents: In addition to the standard documents required for connection, you will also need to provide additional documents related to your industrial activities. These documents may include industrial licenses, tenancy contracts, approvals from regulatory authorities, and any other relevant certificates.
3. Submit the application: Once you have all the required documents ready, you can submit the application for DEWA connection. This can be done either online through the DEWA website or by visiting a customer service center.
4. Pay the fees: You will need to pay the connection fee and security deposit as per the fee structure applicable to industrial properties. The fees may vary depending on the type of industry and the services you are connecting.
5. Schedule the connection: After submitting the application and paying the fees, DEWA will schedule a visit to your industrial property for connection. It is important to ensure that your property meets all the necessary technical requirements and that any outstanding fees or fines are settled before the connection.

It is advisable to contact DEWA or consult with a professional to understand the specific requirements and procedures applicable to your particular industrial property.

What should I do if there is a delay in connecting DEWA services?

If there is a delay in connecting DEWA services, it is recommended to follow up with DEWA directly to inquire about the status and the reasons for the delay. There could be various factors causing the delay, such as technical issues, pending approvals, or high demand during peak periods. By contacting DEWA, you can get accurate information about the progress of your application and any additional steps that may be required.

When contacting DEWA, be prepared to provide your application reference number and any other relevant details. This will help DEWA staff to locate your application and provide you with the necessary assistance. It is also advisable to maintain regular communication with DEWA until the connection is complete to stay updated on the progress and resolve any issues promptly.

If the delay persists or if you are facing any difficulties, you can consider seeking assistance from professionals or consultants who specialize in DEWA services to help resolve the situation and ensure a smooth connection process.

Can I apply for DEWA connection online?

Yes, you can apply for DEWA connection online through the DEWA website. DEWA offers an online service that allows customers to apply for connection, track the progress of their application, and make online payments conveniently.

To apply online, you will need to visit the DEWA website and create an online account. Once you have registered and logged in, you can navigate to the relevant section for new connections and follow the instructions to complete the application form. Make sure to provide accurate and up-to-date information, as any discrepancies or errors may cause delays in the connection process.

After submitting the online application, you will receive a confirmation email with your application reference number. You can use this reference number to track the progress of your application and stay updated on the status. If any additional documents or information are required, DEWA will notify you through the online portal or via email.

What are the technical requirements for connecting DEWA services?

When connecting DEWA services, your property needs to meet certain technical requirements to ensure a safe and efficient connection. These requirements may vary depending on the type of property and the services you are connecting. Here are some common technical requirements to consider:

• Electrical load capacity: The electrical load capacity of your property should be able to accommodate the anticipated electricity consumption. This includes having an adequate number of electrical circuits, sufficient wiring capacity, and appropriate distribution boards.
• Water connection points: Your property should have appropriate water connection points, such as taps, faucets, and drainage, to facilitate the water supply. The plumbing system should be in good condition and meet the necessary standards to avoid leaks or other issues.
• Meter location: The location for installing the electricity and water meters should be easily accessible for reading and maintenance. It should comply with DEWA’s guidelines and specifications.
• Safety measures: Your property should have the necessary safety measures in place, such as circuit breakers, earth leakage protection, and fire safety equipment. These measures ensure the safety of the electrical and water supply and help prevent accidents or damages.

It is advisable to consult with DEWA or engage a professional consultant to assess your property’s technical requirements and ensure compliance with the necessary standards before applying for connection.

What is the security deposit for connecting DEWA services?

The security deposit is a refundable amount that you need to pay when connecting DEWA services. It acts as a guarantee for DEWA against any outstanding bills or damages. The security deposit amount varies depending on the type of property and services you are connecting.

• For residential properties, the security deposit is AED 2,000 for apartments and AED 4,000 for villas.
• For commercial properties, the security deposit starts from AED 5,000.
• For industrial properties, the security deposit starts from AED 10,000.

The security deposit will be refunded to you when you close your DEWA account, provided that all outstanding bills and fines have been settled. The refund process usually takes around 6 to 8 weeks after the account closure. DEWA may deduct any outstanding amounts from the security deposit before issuing the refund.

What is an Ejari contract and why is it required for DEWA connection?

An Ejari contract is a legal contract that registers the tenancy agreement for a property with the Dubai Land Department’s Ejari system. It is a mandatory requirement for all residential and commercial properties in Dubai. DEWA requires a valid Ejari contract as proof of your tenancy when connecting their services.

The Ejari contract ensures that your tenancy agreement is registered with the government and provides legal protection for both the tenant and the landlord. It helps in resolving any disputes that may arise during the tenancy period. DEWA requires the Ejari contract to ensure that the person applying for connection is the legal tenant or owner of the property.

Before applying for DEWA connection, make sure that your tenancy contract is registered with Ejari. If it is not yet registered, you can do so by submitting the necessary documents and fees to the Dubai Land Department or through authorized Ejari centers.

Can I transfer DEWA connection to a new property?

Yes, you can transfer your DEWA connection to a new property if you are moving within Dubai. DEWA provides a convenient service called the “Move-in, Move-out” service that allows you to transfer your existing DEWA account to your new property.

To transfer your DEWA connection, you will need to contact DEWA and provide them with the necessary details, such as your DEWA account number, the address of your current property, and the address of the new property. DEWA will guide you through the process and provide you with the required documents and instructions.

It is important to note that transferring the DEWA connection to a new property may involve additional fees or adjustments to your security deposit, depending on the type of property and services. DEWA will provide you with the updated information regarding any fees or changes during the transfer process.

Can I disconnect DEWA services temporarily?

Yes, you can request a temporary disconnection of DEWA services if you do not require them for a specific period. DEWA provides a service known as the “Temporary Disconnect Service” that allows customers to suspend their services temporarily.

To request a temporary disconnection, you will need to contact DEWA and provide them with the necessary details, such as your DEWA account number and the duration of the disconnection. DEWA will guide you through the process and provide you with the required documents and instructions.

It is important to note that there may be fees associated with the temporary disconnection, and your security deposit may be adjusted accordingly. DEWA will provide you with the updated information regarding any fees or changes during the disconnection process.

What should I do if there is a problem with my DEWA connection?

If you are experiencing a problem with your DEWA connection, such as a power outage, water supply issue, or any other technical problem, it is recommended to contact DEWA’s customer service immediately. DEWA has a dedicated customer service helpline that operates 24/7 to assist customers with their queries and resolve any issues.

When contacting DEWA, be prepared to provide your DEWA account number, your contact details, and a detailed description of the problem you are facing. This will help DEWA staff to understand the situation better and provide you with the necessary support or guidance.

In case of emergencies, such as electrical hazards or water leaks, it is important to contact DEWA’s emergency helpline immediately. DEWA’s emergency helpline is available round the clock to handle urgent situations and dispatch the necessary assistance.

What are the contact details for DEWA customer service?

If you need to contact DEWA’s customer service for any inquiries or assistance, you can reach them through the following contact details:

• Customer Service Helpline: 991
• Customer Service Email: customerservice@dewa.gov.ae
• Website: https://www.dewa.gov.ae/

DEWA’s customer service helpline operates 24/7, ensuring that customers can reach out for support at any time. You can also visit the DEWA website for additional information, online services, and frequently asked questions.

Can I get a refund for my DEWA security deposit?

Yes, you can get a refund for your DEWA security deposit when you close your DEWA account, provided that all outstanding bills and fines have been settled. The refund process usually takes around 6 to 8 weeks after the account closure.

To initiate the refund process, you will need to contact DEWA and inform them about your intention to close the account. DEWA will guide you through the necessary steps and provide you with the required documents and instructions. It is important to ensure that you settle all outstanding bills and return any DEWA equipment or assets, such as meters or cards, before closing the account.

DEWA will deduct any outstanding amounts from the security deposit before issuing the refund. The refund can be collected in person from a DEWA customer service center or can be transferred to your bank account, depending on your preference.

Conclusion

In conclusion, connecting DEWA requires a few key steps to ensure a seamless process. Firstly, it is crucial to gather all necessary documents, such as a valid Emirates ID, tenancy contract, and a copy of the trade license for businesses. This will help streamline the application process and avoid any unnecessary delays.

Secondly, individuals and businesses should consider utilizing DEWA’s online services for a quicker and more convenient experience. DEWA’s website and mobile app provide a range of services, including bill payments, service requests, and meter readings. By embracing these digital platforms, users can save time and effort while effectively managing their DEWA accounts.

Furthermore, it is important to note that DEWA offers various payment options, including online payments, direct debit, and cash payments at authorized centers. Choosing the most suitable payment method will provide flexibility and convenience for users.

Lastly, staying updated with DEWA’s latest news and announcements is essential. This can be done through their website, social media channels, or by subscribing to their newsletters. By staying informed, users can benefit from new services, promotions, and energy-saving tips offered by DEWA.

By following these steps, individuals and businesses can easily connect DEWA and enjoy reliable and efficient electricity and water services in Dubai.